Terms and Conditions

1. Applicability

These Terms and Conditions apply only to information collected via the Elenxia Website. They do not cover offline practices or information shared via other means unless expressly stated.

2. Information We Collect

A. Personally Identifiable Information (PII)

Elenxia may collect personal data from you in various ways, including (but not limited to):

• Information you voluntarily submit through forms on our Website
• Information shared during communication with us (via email, phone, or support chats)
• Details provided through surveys or feedback forms

B. Non-Personal Information

When you access our Website, we automatically gather certain technical data, which does not directly identify you:

• Browser type and version
• IP address
• Operating system
• Referral URLs and exit pages
• Clickstream data and session duration
• Location (approximate)
• Device information

This data is used for analytics, troubleshooting, and enhancing site performance. It is not linked to your identity.

3. Use of Cookies and Similar Technologies

We use cookies (small text files stored on your device) to enhance your user experience. Cookies help us:

• Recognize returning users
• Personalize content based on preferences
• Analyze traffic and usage trends
• Accelerate login and search functionality

You can disable cookies through your browser settings, although doing so may restrict access to some features of the Website.

We may also use web beacons and tracking pixels in emails to determine open rates or interactions. Third-party services (e.g., analytics or payment gateways) may also use cookies, which are governed by their own privacy policies.

4. Use of Your Information

Your information may be used for purposes including but not limited to:

• Operating and maintaining the Website
• Enhancing performance, design, and functionality
• Communicating with you regarding services, updates, or support
• Delivering personalized experiences
• Processing transactions and managing billing
• Complying with legal or regulatory obligations
• Monitoring for fraud or abuse
• Sending newsletters or promotional materials (with your consent)

5. Sharing and Disclosure of Information

Elenxia does not sell, rent, or lease your personal information to third parties.

We may share your information only in the following scenarios:

• With your prior consent (e.g., referrals or partnerships)
• To trusted service providers, including:
  • Payment processors
  • Hosting providers
  • Email communication platforms
  • Legal, accounting, or security consultants
• In the event of a business transaction, such as a merger, acquisition, or sale, subject to confidentiality agreements
• To comply with applicable laws, court orders, or legal processes
• To enforce our Terms of Use or protect Elenxia's rights and property

We may also store user information on third-party servers, governed by their respective privacy and security policies.

6. Your Choices

You may:

• Decline to provide personal data; however, this may limit your access to certain services
• Update or correct your account information at any time by logging in
• Opt out of promotional communications by unsubscribing through links provided in emails

To request deletion of your account or personal data, please contact us at support@elenxia.com. Note that we are not responsible for data shared with third parties prior to your deletion request.

7. Data Security

We employ industry-standard safeguards to protect your data, including:

• Secure Socket Layer (SSL) encryption
• Firewalls and intrusion detection
• Role-based access control
• Regular security audits and updates

Despite our efforts, no method of data transmission over the Internet is 100% secure. Users are responsible for securing their login credentials and practicing safe browsing habits.

8. Data Transfers and Storage

Your information may be stored or processed on servers located outside your country of residence. By using the Website, you consent to the transfer of your data to such jurisdictions.

9. Third-Party Services

Our Website may include links to or integrations with third-party platforms (e.g., payment gateways or analytics tools). We are not responsible for the privacy practices or policies of these external entities.

We recommend reviewing their privacy policies before sharing any personal data with them.

10. Links to External Sites

Our Website may occasionally link to other sites operated by partners or affiliates. These sites are not governed by this Privacy Policy, and Elenxia disclaims any responsibility for their content, practices, or privacy standards.

11. Children's Privacy

Elenxia's services are intended for users aged 18 and above. We do not knowingly collect or solicit personal information from minors. If you believe a child has provided us with personal data, please contact us for immediate removal.

12. Exclusion of Unsolicited Information

Any unsolicited information provided by you via public forums or unprotected communication channels shall be deemed non-confidential. Elenxia reserves the right to use or disclose such information without limitation.

13. Severability

If any portion of this Policy is found to be invalid or unenforceable under applicable law, such part shall be modified to the minimum extent necessary or deemed severed, without affecting the remainder of the Policy.

14. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall fall under the exclusive jurisdiction of the courts of Kolkata, West Bengal.

15. International Use and Jurisdiction

Elenxia makes no representation that content on the Website is appropriate for use outside India. Users who access the Website from other regions do so at their own initiative and are responsible for compliance with local laws.

16. Policy Changes

We reserve the right to update or amend this Privacy Policy as required by law or business practices. The most recent version will always be available on the Website. Your continued use of the Website after such updates constitutes your acceptance of the revised policy.

17. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy, please contact: